Refunds & cancellations
Terms for deposits, cancellations, rescheduling, and refunds on assessments, workshops, reviews, and advisory work. Last updated 26 August 2026.
Eligibility
Refunds apply to fees paid directly to Utility Cypress Field Ltd for scheduled engagements described on this site. Website content itself is free; there are no digital product downloads or shipped goods.
Deposits
Assessments and multi-day workshops typically require a deposit of thirty percent to hold dates. Deposits are credited toward the final invoice. Advisory retainers are billed monthly in advance without a separate deposit.
Cancellation by you
- More than fourteen days before the kickoff or workshop date: full refund of fees paid, minus any non-recoverable travel booked at your request.
- Eight to fourteen days before: fifty percent refund of fees paid for that engagement.
- Seven days or fewer, or after kickoff materials review has begun: deposit is non-refundable; remaining prepaid fees may be partly refunded for work not yet started, at our discretion.
Rescheduling
One reschedule with at least ten days’ notice is usually free of charge, subject to our availability. Later reschedules may incur a fee reflecting preparation already completed.
No-shows
If key participants do not attend a booked workshop without notice, that day is treated as delivered and is non-refundable. We may offer a paid catch-up session.
Work already started
Once we have begun reviewing your event samples or drafting segment definitions, fees cover time already spent. Refunds for remaining unused days are calculated after deducting that work at the rates in your statement of work.
Purchased materials
If you asked us to purchase specific room hire or printed materials for an on-site workshop, those costs are non-refundable once ordered.
Refund process and timing
Email contact@utilitycypressfield.click with your engagement reference and reason. Approved refunds are processed to the original payment method within fourteen working days.
Exceptions
If we cancel an engagement for reasons within our control and cannot offer a suitable alternative date, you receive a full refund of sums paid for the cancelled work.
Contact for refund requests
contact@utilitycypressfield.click · 0121441236 · 241 Gristhorpe Road; Birmingham; West Midlands; B29 7SN; United Kingdom.